By developing and maintaining strong personal relationships with our customers, we are able to fully understand their needs and execute the work accordingly. To succeed in a highly competitive market, it is critical that we provide high-quality services in a cost-effective manner. The expectations of our customers determine the minimum performance standards by which we measure our success. Whether we are solving a customer problem or providing routine services, we always strive to provide the most value for the dollar and bring all work to completion to the customer’s full satisfaction.
EMS maintains a “one call” dispatch operation with in-house EMS personnel available by phone 24 hours a day, 7 days a week, 365 days per year.
EMS conducts a formal strategic planning process, which is updated annually, in order to leverage our strengths and maintain alignment throughout our various growth initiatives. Wide participation across all business groups leads to a comprehensive planning process and results in a broad commitment to achieving our common goals.
EMS maintains substantial insurance coverage, including general liability, pollution liability, professional liability and automobile liability insurance. Our insurance certificate can be provided for detailed coverage information.
EMS maintains aggregate bonding capacity in excess of $20 million.
Experience and Expertise
The extensive training, experience, and expertise of our personnel enables us to recognize and respond to a wide variety of challenges faced by our customers. EMS has a proven record of service excellence, as demonstrated by a commitment to exceeding the expectations of our customers.
All EMS personnel are skilled in their area of expertise and also receive extensive ongoing training to maintain those skills. From the appearance and attitude of our personnel to the quality of our documentation and record-keeping, our professionalism is always on display.
EMS is dedicated to providing the highest level of service and is focused first and foremost on the needs of our customers.
Instead of taking the easy route and ending up with negative long-term consequences, we step to the plate and deal with difficult issues in an honest and upfront manner. We are committed to being fair and reasonable. We take our reputation very seriously, and we recognize that everything we do has an impact on our reputation.
Throughout our organization, we maintain a constant focus on clear, accurate, and consistent communication – both within EMS and especially with our customers. EMS conducts a quarterly meeting with all employees which focuses on training, enhanced internal communication strategies, and teamwork. These meetings are designed to encourage and educate our employees, and are an essential part of our effort to maintain a culture of effective communication throughout our organization.